Policies

Vintage Country Pet Resort reserves the right to refuse any pet for any reason; including, but not limited to aggression, skin infections, felted coats, presence of parasites, and/or lack of vaccinations.

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   1. Rates

Our daycare rate is $20 per day. Packages are available and offer discounts for your pet's day of play.

Our grooming rates are determined by coat quality, breed, temperament, size, and the interval between groom appointments.

A 5% discount will be issued to any invoices being paid entirely in CASH or CHECK.

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   2. Payment

Payment is due at pick up. Clients are permitted to put down deposits and/or pre-pay for future services at their discretion. Clients may pay by cash, check, debit card, credit card, or traveler's check. Rates and requirements are subject to change without notice. If for any reason an invoice must be placed in the hands of an attorney for collection, there may be additional legal fees at the expense of the client. There will be a $50.00 fee issued for non-sufficient funds checks and a $30 fee issued for clients arriving 15+ minutes late to their scheduled grooming appointment time without notice.

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   3. Liability

Pet owners remain responsible for their pet's actions and behavior. Vintage Country Pet Resort, its owners, agents, or employees shall in no way be held liable or responsible for the actions of any pet while on or off the property of Vintage Country Pet Resort. Vintage Country Pet Resort, its owners, agents, or employees shall in no way be held liable or responsible for any pet boarded, groomed, trained or otherwise handled or cared for; including, but not limited to death, loss, or injury due to escape, natural disaster, fire, theft, group play, or any other unforeseen reason.

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   4. Abandonment

Any pet not claimed within 10 days of drop-off shall be released to a humane shelter in accordance with Pennsylvania State Law. The abandonment of any pet must be reported to the State Dog Warden, who will proceed with legal action. Pet owner remains responsible for all fees incurred.

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   5. Health Condition

Pets arriving with parasites or in deplorable condition will be treated by our staff or a veterinarian at an additional expense to the client. Vintage Country Pet Resort reserves the right to contact a veterinarian or give advisable attention to ill or injured pets while in our care; such expenses shall be promptly paid by the client.

 

   6. Waivers

Every client of Vintage Country Pet Resort will be required to sign a general waiver agreement of terms and conditions in order to use our services; click here for our general waiver. If you are a new client, please print this form, sign it, and bring it with you to your appointment to turn in. Additional waivers may be distributed and will be determined on a case-by-case basis.

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   7. Cancelations

Clients must provide a 48-hour cancelation notice prior to the date of their pets' grooming appointments. If the client requests a cancelation within the 48-hour period of said appointment, a penalty fee of $25 per pet will be added to their account. This penalty fee must be paid before scheduling your pet's next appointment. Chronic cancelations will result in the revocation of the ability to schedule multiple appointments ahead. If continued, loss of client status will be enforced.​

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​   8. Late Arrivals & Business Hours

No-shows will have a penalty fee of $25 added to their account.

​Clients are permitted a 15-minute grace period after their scheduled grooming appointment time to arrive.

Clients arriving 15 minutes or more after their scheduled grooming appointment time will result in a $25 late fee being added to their invoice.

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Please respect our business hours.

Clients are permitted a 15 minute grace period after 7pm to pick up their pet, however, a late fee of $25 will be added to their invoice if arriving after 7pm.

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   9. Leashes

Pets must remain on a leash or in a pet carrier at all times while on Vintage Country Pet Resort's property. No loose pets will be permitted in or outside of the building. 

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   10. Photography

We, the Vintage Country Pet Resort staff, love taking pictures of our clients/guests for reasons including, but not limited to documentation, commercial use, social media, and advertising. Photos will be stored on file for VCPR use only. If for any reason you do not permit you or your pet's picture to be used or posted, please inform our check-in staff at the time of drop off.

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By using our services and/or signing our general waiver, you, as the client, understand, agree, and accept our terms and policies.